Refund Policy

Overview

We want you to be satisfied with Heclus. If you are not happy with your purchase, we offer refunds under the conditions outlined below.

Monthly Subscriptions (Starter & Pro)

• You may request a full refund within 7 days of your initial purchase, provided you have not created any niches on your account. Creating a niche consumes AI compute and third-party API credits on our side and is therefore treated as use of the Service.
• Refunds are not available after the 7-day window has passed.
• Cancelling your subscription stops future billing but does not entitle you to a refund for the current billing period.

Founder Plan (One-Time Payment)

• You may request a full refund within 14 days of purchase, provided you have not created any niches on your account. Creating a niche consumes AI compute and third-party API credits on our side and is therefore treated as use of the Service.
• Refunds are evaluated on a case-by-case basis for the Founder plan.
• If approved, your Founder access will be revoked upon refund.

Non-Refundable Situations

• Accounts that have created one or more niches: once a niche is generated, the Service has been used and the underlying costs have been incurred
• Requests made after the applicable refund window
• Accounts terminated for violation of our Terms of Service
• Dissatisfaction with AI-generated output quality (as results depend on third-party AI services)
• Renewals - please cancel before your renewal date to avoid being charged

How to Request a Refund

Email us at support@heclus.com with:

• Your account email address
• Date of purchase
• Reason for the refund request

We will respond within 3 business days.

Processing Time

Approved refunds are processed within 5-10 business days and returned to your original payment method via Dodo.

Contact

Questions about refunds? Reach us at support@heclus.com.